Customer Support Representative

Location: Yaba

Job Type: Full-Time

Key Responsibilities:

• Respond to Customer Inquiries: Address customer questions and concerns through various channels such as phone, email, and live chat in a timely and professional manner.
• Issue Resolution: Diagnose and resolve customer issues efficiently and effectively, escalating complex problems to senior support or relevant departments as necessary.
• Product Knowledge: Maintain a comprehensive understanding of our products and services to provide accurate and relevant information to customers.
• Customer Feedback: Gather and document customer feedback to help improve our products, services, and customer experience.
• Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the customer support database.
• Follow-up: Conduct follow-up communications with customers to ensure their issues are fully resolved and they are satisfied with the service provided.
• Collaboration: Work closely with other departments, including sales, marketing, and technical support, to ensure a seamless customer experience.

Qualifications:

• HND/B.Sc degree in any field
• 1-3yrs of experience in customer support or a similar role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency with customer support software and tools.
• Proficiency in the use of Microsoft Office Suite

Benefits:

• Competitive salary
• HMO
• Opportunities for career advancement
• Friendly and collaborative work environment